SPRINGFIELD – State Senator Steve Stadelman introduced a measure that would allow social media users to report fraudulent activity on their profile using a 24-hour hotline provided by the social media company, so that users have round-the-clock live support.

“While social media platforms provide a free, online space for people to connect and express themselves, the downside is our profiles are available for other users to  hack or imitate, making fraud protections incredibly vital," said Stadelman (D-Rockford).

Senate Bill 2823 would require social media companies to create a 24-hour toll-free phone number enabling account holders to contact a live customer service agent to report fraudulent account activity, including unauthorized access or profile hacking.

Under the Stadelman-led measure, social media companies would need to post the 24-hour phone number on their websites and include it in any email notification to a user regarding account security. The live hotline would help fraud victims access support in real time, rather than experiencing delays through automated messages and long online report processes.

“As social media continues to evolve, users expect companies to strengthen their security protections to meet future challenges,” said Stadelman. “I look forward to working with my colleagues in the coming months to advance this measure.”

Senate Bill 2823 is currently awaiting assignment to a Senate committee.